ECS Computers are an approved Epson Express Centre. Please do not hesitate to contact us if you have any queries.
EPSON Express brings technical support into retailers,
providing customers with access to free, face-to-face
problem assessment and advice from EPSON-trained
professionals. Depending on the diagnosis, you will benefit
from simple trouble-shooting, speedy product repair or even
replacement. Each in-store EPSON Express Centre will also
stock a comprehensive range of retail consumables and
accessories to get your printer restocked with ink and
paper, or to upgrade it to match your latest printing
set-up.
Click on the link for a list of all models covered under the Epson Express Service. http://www.epson.co.uk/support/express/index.htm
How the EPSON
Express Service Centre works
If you are experiencing a
problem with your new EPSON Stylus inkjet, simply visit your
nearest EPSON Express Service Centre and EPSON-trained staff
will put the following step-by-step process into action:
- Warranty
confirmed. Your proof of
purchase and warranty details will be confirmed and
matched to your printer. (Where not applicable,
alternative service advice will be provided).
- Reported problem
investigated. The printer will
be examined and the extent of the problem and possible
causes assessed.
- First possible
resolution –problem solved for original printer.
If no service parts or assembly changes are required, the
problem will be cleared. For driver related problems, a
free copy of the latest EPSON print driver will be
provided. There will be no fee for repair or evaluation
- Second possible
resolution – printer replaced.
If the problem cannot be fixed on the original printer, a
permanent replacement will be offered (or you can be
referred to the nearest accredited EPSON Service Provider)
- Warranty administration.
At the conclusion of the process, the EPSON Express
service centre will complete a comprehensive service form,
and you will be asked to sign and confirm your
satisfaction, and to add any additional comments. All
existing proof of purchase and warranty details will then
be updated accordingly
Backing up the system - a
Fast-track solution
Stocks of replacement
printers will be monitored and reviewed regularly, but
should a permanent exchange printer not be available, you
will be offered either of the following Fast-track
solutions:
- Fast-track product
exchange. A replacement product will be despatched from
EPSON to the Express Service Centre within 7 days.
- Fast-track upgrade. In
urgent situations where a Fast-track replacement product
is not available, EPSON may authorise an upgrade to the
next suitable replacement
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