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ECS
Maintenance Scheme
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All ECHO computers come with
a standard return-to-base 1 year hardware warranty. We
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offer annual on-site
maintenance for all new ECHO computer systems within our area. All
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customers in this scheme
will have repairs carried out at their registered address by our
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technicians. We will ensure
that all repairs are carried out to the same high specification as
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the original ECHO PC.
Replacements will be provided if an item is deemed beyond
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economical repair. Please
note that this cover is for PC hardware only. Printers,
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scanners, cameras etc, and
software problems are not covered in this scheme.
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If you experience problems,
you should telephone or email (see support form) ECS and we
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will arrange a visit to
correct the fault. We will make every effort to recover data from
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defective hard drives, but
cannot give any warranty as to the success of such operations.
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To upgrade our standard
warranty to on-site for the first year is £26 plus VAT. For second
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and subsequent years the
charge is £52 plus VAT per PC. Servers are individually priced,
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depending on hardware
fitted. For customers with multiple PCs, we will offer a percentage
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charge to make renewal dates
the same. Only components fitted by ECS are covered.
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ECS
Maintenance Conditions
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1. PERIOD OF AGREEMENT
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Except as otherwise provided
in these conditions, this Agreement shall remain in force
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until terminated by either
party. Notice of termination may be given of the entire
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Agreement or in respect of
any item(s) of the equipment.
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2. THE MAINTENANCE
SERVICE
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2.1 The Maintenance Service
compromises remedial maintenance visits during working
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hours of 9am to 5pm Monday
to Friday (public holidays are exempt) as requested by
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the Customer.
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2.2 In providing the
Maintenance Service ECS will use reasonable endeavour to
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maintain the Equipment in
good operating condition in accordance with manufacturers
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specification and
recommendations.
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2.3 ECS will provide as part
of the Maintenance Service all necessary replacements for
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worn or defective parts
excluding consumable items. Any parts removed will be the
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property of ECS.
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2.4 ECS will endeavour to
attend within 8 working hours but no guarantee is given that
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this response will be
available at all times.
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3. CUSTOMER RESPONSIBILITIES
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3.1 The customer shall
ensure that the equipment is kept and used only by competent
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personnel in a normal and
proper manner and in accordance with the manufacturer and
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of ECS.
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3.2 The customer shall give
ECS full and unrestricted access to inspect and maintain the
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Equipment and shall provide
safe and suitable working conditions at Site Address for
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ECS's service engineer.
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4. Exclusions
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The Maintenance Service does
not include the following which, if requested by the
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Customer and provided by
ECS, will be charged at ECS's standard rates then in force.
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a) Work or materials
required as a result of causes other than ordinary use including
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but not limited to damage in
transit or installation, any movement of the equipment
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(other than ECS) accidental
or deliberate damage, fire, water, unsuitable
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environmental conditions,
misuse, neglect, failure to comply with condition 3, the use
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of unsuitable consumable
items or any failure to maintain or support software
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associated with the
Equipment.
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b) Attendance other than at
the specified Site Address.
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c) The maintenance or
support of software other than the Equipment's operating
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software.
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5. CHARGES
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5.1 ECS may by giving 30
days written notice expiring on any day on or after the first
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anniversary of the
Commencement date vary any of the charges. The revised Charges
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shall become effective upon
expiry of such notice unless the customer has given prior
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notice terminating the
Agreement from the date of variation.
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5.2 If any part of the
Charges have not been paid within 30 days after they become due
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ECS may suspend the
Maintenance Service until the amount due is paid and/or by
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notice in writing terminate
this Agreement forthwith without prejudice to any rights
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which may have accrued to
ECS prior to such termination.
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5.3 The Charges are
exclusive of Value Added Tax, which shall be paid with the
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Charges.
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6. LIABILITY
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6.1 ECS will be liable to
the customer for death, personal injury and direct physical
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damage to property at the
Site Address to the extent it is caused by the negligence of
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ECS or of its employees
acting in the course of ECS's business. ECS shall under no
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circumstances be liable for
any loss of business or profit or for any indirect or
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consequential loss arising
from such damage to property or for any loss to the
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Customer's computer programs
or to any media data or information contained on
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such media even where it is
caused by the negligence of ECS or its employees.
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Except as expressly provided
in this clause ECS shall not be under any liability
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whether in contract or tort
for any loss, damage or injury however caused by the
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negligence of ECS or its
employees.
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6.2 Neither party shall be
liable for any failure to perform any of its obligations under this
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Agreement if such failure
arises from war, strikes or other labour dispute, lock out, fore,
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riot or civil
commotion, legislation, restricted availability of spare parts or any
other
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cause or effect beyond its
reasonable control.
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7. GENERAL
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7.1 This Agreement sets
forth the entire Agreement and understanding between the
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parties as to the subject
matters of this Agreement and merges all prior discussions
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between them. No waiver,
alteration, modification or addition to this Agreement shall
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be valid unless made in
writing on or after the date hereof and accepted by an
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authorised signatory of ECS.
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7.2 In this Agreement
"an ECS service engineer" includes an engineer of an ECS
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sub-contractor.
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7.3 The laws of England
shall govern the construction and validity of this agreement.
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